This Privacy Policy explains how mae44 collects, uses, stores, and protects the personal data of players and visitors who access the mae44 platform. We are committed to handling your information responsibly.
All personal data submitted to mae44 — including registration details, payment information, and account credentials — is encrypted using SSL/TLS technology. Data in transit is never readable by third parties intercepting the connection.
Mae44 does not sell your personal data to unaffiliated third parties for commercial purposes. Data is shared only with verified service providers required to operate the platform — payment processors, identity verification providers, and licensing bodies.
Mae44 collects only the data required to provide services, meet licensing obligations, and comply with applicable anti-money laundering and age verification requirements. We do not collect data beyond what is operationally necessary.
Player data stored by mae44 is held in access-controlled environments with role-based permissions. Only authorised personnel with a legitimate operational need may access personal player records, and all access is logged.
As a mae44 player, you have the right to request access to the personal data held about you, to correct inaccurate data, and to request deletion where legally permissible. Submit data access requests to the support team via live chat.
Mae44's data practices are shaped by the requirements of the international gaming licence under which the platform operates. These requirements include player identity verification, transaction monitoring, and record retention obligations.
Important: By registering an account or using any service on the mae44 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please do not use the platform.
1.1 Mae44 operates the online casino and sportsbook platform accessible at mae44.bid. For the purposes of this Privacy Policy, "mae44", "we", "us", and "our" refer to the operating entity responsible for the platform and its data processing activities.
1.2 Mae44 operates under an international gaming licence and is subject to the data protection and player privacy obligations associated with that licence. The platform serves players primarily in Malaysia, including users based in Kuala Lumpur, Penang, Johor Bahru, Ipoh, and other regions across the country.
1.3 Any questions regarding this Privacy Policy or mae44's data practices may be directed to the support team. Contact details are provided in Section 13 of this document.
2.1 Registration Data. When you create a mae44 account, we collect the information you provide during the registration process, which typically includes: full name, date of birth, email address, and a self-selected account password (stored in hashed form — not readable by mae44 staff).
2.2 Identity Verification Data. As part of mae44's licensing obligations and anti-money laundering compliance requirements, we may request identity verification documents, which may include a government-issued identification document (e.g., MyKad, passport) and proof of address. This data is processed and stored securely and used solely for verification purposes.
2.3 Financial Data. Mae44 collects transaction data associated with your account, including deposit amounts, withdrawal requests, payment method references, and transaction timestamps. Mae44 does not store full card numbers or sensitive payment credentials — payment processing is handled by certified third-party payment providers.
2.4 Gaming Activity Data. We collect records of your gaming activity on the mae44 platform, including bets placed, games accessed, session durations, and outcomes. This data is used for account management, dispute resolution, regulatory compliance, and responsible gaming monitoring.
2.5 Technical Data. When you access mae44, we automatically collect certain technical data including: IP address, browser type and version, device type, operating system, referring URL, and pages accessed. This data is used for security, fraud prevention, platform optimisation, and compliance purposes.
2.6 Communications Data. If you contact mae44 support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.
2.7 Responsible Gaming Data. If you activate any responsible gaming tools on your mae44 account — such as deposit limits, session alerts, or self-exclusion — we retain records of those elections to ensure they are applied correctly and to fulfil our obligations under the platform's gaming licence.
Mae44 uses the personal data it collects for the following purposes:
Mae44 does not use your personal data for automated decision-making that produces legal effects on you, except where required by regulatory compliance obligations such as automated age or sanctions screening.
4.1 Contractual necessity: Processing required to create and manage your account, deliver gaming services, and process your transactions is necessary to fulfil the contract between you and mae44.
4.2 Legal obligation: Certain data processing activities — including identity verification, anti-money laundering checks, and record retention — are required by the licensing and regulatory obligations applicable to the mae44 platform.
4.3 Legitimate interests: Mae44 processes technical and activity data for fraud prevention, platform security, and service improvement on the basis of legitimate interests, where those interests are not overridden by your data protection rights.
4.4 Consent: Where mae44 seeks to send you marketing communications, this is based on your consent, which you may withdraw at any time.
5.1 Mae44 does not sell personal player data to third parties for commercial purposes.
5.2 Mae44 may share your personal data with the following categories of third parties where operationally or legally required:
5.3 All third-party data processors engaged by mae44 are required to process data only as instructed by mae44 and to maintain appropriate technical and organisational security measures consistent with their role.
6.1 Mae44 uses cookies and similar tracking technologies to operate the platform, maintain session state across page visits, and collect technical analytics data. The following categories of cookies may be in use:
6.2 Most browsers allow you to control or block cookies through browser settings. Disabling strictly necessary cookies will affect your ability to log in and use the platform. Analytics and preference cookies can generally be disabled without impacting core functionality.
7.1 Mae44 retains player personal data for as long as your account remains active and for a period thereafter as required by the platform's licensing obligations and applicable laws. Regulatory requirements typically mandate that gaming platforms retain player records — including identity verification, transaction history, and gaming activity — for a minimum period following account closure.
7.2 Data that is no longer required for the purposes for which it was collected, and for which no legal retention obligation applies, is securely deleted or anonymised.
7.3 Communications and support interaction records are typically retained for a period sufficient to resolve any related disputes or regulatory queries.
8.1 Mae44 employs industry-standard technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for data in transit, access control systems for data at rest, regular security assessments, and role-based access permissions for internal staff.
8.2 Despite these measures, no online platform can guarantee absolute security. If you have reason to believe your mae44 account has been accessed without your authorisation, please contact the support team immediately.
8.3 Players are also responsible for maintaining the security of their own devices and login credentials. Mae44 recommends using a unique, strong password for your account and not sharing login details with any third party.
9.1 Subject to applicable law and the platform's licensing obligations, mae44 players have the following rights with respect to their personal data:
9.2 To exercise any of the above rights, please contact the mae44 support team. We aim to respond to all data rights requests within 30 days. Complex requests may require additional time, in which case we will notify you.
9.3 Please note that certain data rights may be limited where retention or processing is required for regulatory compliance. Mae44 will explain any such limitations when responding to your request.
10.1 Mae44 is strictly prohibited from accepting registrations from individuals under the age of 21. We do not knowingly collect personal data from persons below this age threshold.
10.2 If we become aware that personal data has been collected from an individual who does not meet the age requirement, we will close the associated account, delete or anonymise the relevant data to the extent permissible under applicable retention obligations, and return any uncontested balance to the account holder.
10.3 If you have reason to believe that a minor is using the mae44 platform, please contact the support team immediately so that appropriate action can be taken.
11.1 Mae44's platform infrastructure and certain service providers may be located outside Malaysia. Where personal data is transferred to jurisdictions outside your country of residence, mae44 takes steps to ensure that appropriate safeguards are in place — consistent with the requirements of the applicable gaming licence — to protect the data during and after transfer.
11.2 By using the mae44 platform, you acknowledge that your personal data may be processed in jurisdictions other than Malaysia. If you have concerns about international data transfers, please contact the support team.
12.1 Mae44 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on file or through a notice on the platform. The "Last updated" date at the top of this page will reflect the date of the most recent revision.
12.2 Continued use of the mae44 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with a revised Policy, you should cease using the platform and contact support to request account closure.
13.1 If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how mae44 handles your personal data, please contact the support team via live chat — available 24/7.
13.2 Contact email (plain text, non-clickable): [email protected]
13.3 We aim to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within thirty (30) days. Complex matters may require additional time, in which case we will keep you informed of progress.
This Privacy Policy is part of the broader agreement between you and mae44. Please also review the Terms & Conditions and Responsible Gaming Policy, which together govern your use of the platform.
Mae44 handles your personal information with the same care we bring to the gaming experience — securely, responsibly, and transparently. Your privacy matters as much as your gameplay.
Questions about your data? Contact support via live chat 24/7. Mae44 is strictly 21+. Please visit our Responsible Gaming page before playing.